After-Sales Engineer
Delta Protect
At Delta Protect we make Cybersecurity and Compliance accessible, automated and actionable for companies throughout Latin America. We accompany our clients in certifications such as ISO 27001, PCI DSS, SOC 2, HIPAA, integrating Pentesting, Threat Detection, Cyber Intelligence and 24/7 Security Operations with a technical, human and business approach.
From Micro-enterprises, to unicorns 🦄 we believe that Cybersecurity and Compliance is for everyone.
Our Impact
- +300 companies trust us 🔒.
- +500 successful projects delivered ⚙️
- +15K endpoints monitored in real time 📡
- +1K critical vulnerabilities detected and corrected 💪
- +1M of exposed data detected on the dark web 👁️
- +7 countries with protected customers 🌎
- +6 years transforming cybersecurity in LATAM 🚀.
Why join Delta?
Cyberattacks have increased by more than 400% since the 🦠 pandemic, and companies are the main target. Our purpose is clear: to protect LATAM's business fabric from the next cyber pandemic... and we want you to be part of the team building this defense. 🌎
What do we offer you?
- 🧠 High Performance Team: you will learn more in 3 months than in 1 year elsewhere .
- 1200 USD for personal development
- 🩺 Major and minor medical insurance
- 💻 Hardware included
- 🚗 Transportation with Uber for face-to-face activities.
- 🏝️ Flexible, results-oriented vacations
- 🏡 Hybrid work
- ✅ Culture in pursuit of excellence, results-oriented.
How does the process work?
- Apply in our application form 📩
- If your profile fits, you'll get an initial screening call 🤝
- We will send you a technical or practical challenge ⚙️
- You will present your solution to the area leader in a video call💡
- You will have a session with the Head of People to assess cultural fit 🧩
- Finally, you will talk to the founders of Delta Protect 🚀.
About the role
We are looking for our next Delta—someone capable of turning technical solutions into lasting, valuable relationships with our clients.
The role combines expertise in cybersecurity, business acumen, and account management, covering the entire service lifecycle: from providing technical support and context during the pre-sales phase to execution, monitoring, and growth in the post-sales phase.
Our mission is clear: to ensure that every customer receives the full value of our services, while identifying opportunities for expansion that strengthen their security posture.
Your Main Challenges
- Manage and grow existing accounts by identifying upsell and cross-sell opportunities based on technical expertise.
- Ensure the proper implementation, rollout, and closure of client projects.
- Lead service renewal initiatives, anticipating risks and opportunities.
- Conduct cybersecurity maturity assessments and propose strategic next steps for the client.
- Prepare and present technical and commercial proposals to technical and executive-level personnel (CISO, CTO, IT Manager).
- Collaborate with the Sales, Red Team, Blue Team, and Information Security teams to ensure the implementation, deployment, and completion of projects in accordance with the defined work plan.
- Maintain visibility into the pipeline and track accounts in the CRM (HubSpot).
What you need to be successful
- Expertise in cybersecurity services such as MSSP/SOC (monitoring, detection, and response), as well as security testing such as penetration testing and red team exercises.
- Understanding the certification cycle, GAP assessments, defining the scope of the ISMS, risk management, and auditing frameworks such as ISO 27001, NIST, SOC 2, or PCI DSS, and their impact on organizations’ security strategies.
- Familiarity with cloud architectures (AWS, Azure, GCP) and the fundamentals of network security, endpoint security, identity management, and vulnerability management.
- Understanding of the core components of enterprise infrastructure: networks (firewalls, segmentation, VPNs), endpoints (EDR/XDR), identity and access management (IAM, MFA, Zero Trust), and vulnerability management (scanning, prioritization, remediation).
- Ability to interpret technical security reports and translate them into business value for technical and executive audiences.
- Experience in account management, sales engineering, or customer success at B2B technology or cybersecurity companies.
- Proven experience in account maintenance and growth, with metrics such as net revenue retention, ARR growth, cross-selling rate, upselling rate, etc.
- Familiarity with CRM and consultative sales cycles.
Education
- Education: Degree in Systems Engineering, Networking, Cybersecurity, or a related field (preferred)
- Certifications: CompTIA Security+, CEH, ISO 27001 Lead Auditor, CISSP, ITIL (one or more, preferred)
- Languages: Native Spanish, English (B2 level or higher) (technical reading, conversation, and presentations)
- Tools: CRM, Office/Google Suite, project management platforms
Skills
- Active listening and customer focus
- Critical strategic consulting thinking: identifying needs before the client articulates them
- Clear communication of complex technical concepts
- Negotiation and Handling Objections
- Ownership
- Accountability
