SalesOps & Customer Satisfaction
Delta Protect
At Delta Protect we make Cybersecurity and Compliance accessible, automated and actionable for companies throughout Latin America. We accompany our clients in certifications such as ISO 27001, PCI DSS, SOC 2, HIPAA, integrating Pentesting, Threat Detection, Cyber Intelligence and 24/7 Security Operations with a technical, human and business approach.
From Micro-enterprises, to unicorns 🦄 we believe that Cybersecurity and Compliance is for everyone.
Our Impact
- +300 companies trust us 🔒.
- +500 successful projects delivered ⚙️
- +15K endpoints monitored in real time 📡
- +1K critical vulnerabilities detected and corrected 💪
- +1M of exposed data detected on the dark web 👁️
- +7 countries with protected customers 🌎
- +6 years transforming cybersecurity in LATAM 🚀.
Why join Delta?
Cyberattacks have increased by more than 400% since the 🦠 pandemic, and companies are the main target. Our purpose is clear: to protect LATAM's business fabric from the next cyber pandemic... and we want you to be part of the team building this defense. 🌎
What do we offer you?
- 🧠 High Performance Team: you will learn more in 3 months than in 1 year elsewhere .
- 1200 USD for personal development
- 🩺 Major and minor medical insurance
- 💻 Hardware included
- 🚗 Transportation with Uber for face-to-face activities.
- 🏝️ Flexible, results-oriented vacations
- 🏡 Hybrid work
- ✅ Culture in pursuit of excellence, results-oriented.
How does the process work?
- Apply in our application form 📩
- If your profile fits, you'll get an initial screening call 🤝
- We will send you a technical or practical challenge ⚙️
- You will present your solution to the area leader in a video call💡
- You will have a session with the Head of People to assess cultural fit 🧩
- Finally, you will talk to the founders of Delta Protect 🚀.
About the role
We are looking for a Sales Ops & Customer Satisfaction to act as the backbone of the sales team and customer experience. This role is key to optimize the sales operation, automate processes, ensure the best customer experience and maximize account retention and expansion (upsell and cross-sell).
You will be the bridge between sales, operations, finance and customers, ensuring that processes are agile, organized and that each customer receives exceptional service. Your proficiency with HubSpot and automation tools will be critical to optimize commercial and service flows.
Your main challenges
- Customer satisfaction and retention:
- Ensure that each customer has an exceptional experience, resolving questions and ensuring that service expectations are met.
- Reduce churn and increase loyalty by implementing retention strategies and post-sales follow-up.
- Execute satisfaction surveys (NPS, CSAT, CES) and generate improvement plans based on the results.
- Manage customer feedback and analysis systems, gathering key insights to improve service.
- Coordinate with the operational areas the delivery of projects and services, ensuring quality and compliance with deadlines.
- Support in sales and operations processes (Sales Ops):
- Manage and automate HubSpot CRM, ensuring that the sales pipeline is updated and structured efficiently.
- Generate and manage contracts, SOWs and commercial proposals using PandaDoc or similar tools.
- Prepare commercial reports and customer dashboards, assisting the sales team with key insights for decision making.
- Standardize and document sales and post-sales processes, ensuring efficiency and scalability.
- Support the sales team with presentations, documentation and automation tools.
- Multifunctional Collaboration:
- Work with Finance and Operations to ensure frictionless billing and service delivery processes.
- Collaborate with Marketing on customer engagement, loyalty and reactivation strategies.
- Identify cross-sell and upsell opportunities, making it easier for customers to discover more services that can benefit them.
- Implement internal training on HubSpot and sales processes, ensuring that the entire team uses the tools efficiently.
What you need to be successful
Technical experience required:
- 2+ years of experience in Customer Success, Sales Operations or administrative roles in B2B companies.
- Advanced HubSpot proficiency (CRM, automation and reporting).
- Experience in contract management and electronic signatures (PandaDoc, DocuSign, Adobe Sign or similar).
- Knowledge of customer management and customer care tools (Intercom, Zendesk, Notion).
- Ability to work with data and generate actionable reports.
- Advanced English (desirable for interactions with international clients)
- Industry knowledge in cybersecurity (desirable).
Key skills:
- Analytical thinking and metrics orientation (NPS, churn, upsell/cross-sell).
- Attention to detail and efficient time management.
- Excellent communication skills and empathy with clients.
- Autonomy and ability to make operational decisions.
- Proactivity to continuously improve processes and tools.
🚀 If you are passionate about cybersecurity, improving customer experience, optimizing processes and being a key point in business success, this position is for you.
